Privacy Policy
Information We Collect
We collect information you provide directly to us when you use our business formation and management services:
- Account Information: Name, email address, password
- Business Formation Data: Entity type, state of formation, business name, registered agent details, officer/member information, business address
- Payment Information: Processed securely by Stripe (we do not store full credit card numbers)
- Documents: Articles of organization, operating agreements, and other formation documents you upload
- Communication Data: Support requests, feedback, and correspondence
How We Use Your Information
We use your information to:
- Process your business formation orders through our licensed filing partners
- Provide registered agent and state compliance services
- Process payments and manage subscriptions
- Store and manage your business documents securely
- Send transactional emails and service notifications
- Provide customer support
- Improve our services and user experience
Third-Party Service Providers
We work with trusted third-party service providers to deliver our services. Your information may be shared with:
Business Formation Partners
Licensed filing agents who process your business formation orders and submit documents to state agencies on our behalf. We share your entity details, officer information, and addresses with these partners to complete your filings.
Stripe
Payment processor. Handles all payment transactions securely. We do not store your full credit card information.
Amazon Web Services (AWS S3)
Secure document storage. Your formation documents and business filings are stored in encrypted AWS S3 buckets in the US (us-east-2 region).
Resend
Email service provider. Sends transactional emails such as account verification, order confirmations, and service notifications.
Cloudflare
Security and bot protection. Helps protect our website from malicious traffic and ensures secure connections.
Google (Optional)
OAuth authentication. If you choose to sign in with Google, we receive basic profile information (name, email) from Google.
Domain Registration Providers
Third-party domain registrars who process domain purchases on your behalf. If you register a domain through us, your registration information is shared with our domain provider to complete the registration.
Information Sharing and Disclosure
We never sell your personal information to third parties. We only share your information:
- With service providers necessary to deliver our services (as listed above)
- With state agencies when filing your business formation documents
- When required by law or to protect our legal rights
- With your explicit consent
Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Encrypted password storage
- Secure document storage in AWS S3 with encryption at rest
- Regular security audits and monitoring
- Limited employee access to personal data
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Business formation documents and records are retained in accordance with legal requirements and industry standards. You may request deletion of your account and personal data at any time, subject to legal retention requirements.
International Data Transfers
Your information is stored on servers located in the United States (AWS us-east-2 region). By using our services, you consent to the transfer and processing of your information in the United States.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications
- Export your data (data portability)
- Withdraw consent for optional data processing
To exercise these rights, please contact us at support@crowsmart.com
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@crowsmart.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Last Updated: April 2026